AI Fabric Studio Legal, Privacy & Usage Policy

1. Privacy Policy

AI Fabric Studio may collect shop/account details such as shop name, owner/admin/team name, mobile number, email address, city, branch/location details, GSTIN, billing address, and invoice details.

We may also collect login and account details, account role, password/PIN status, team member records, login activity, device/session activity, IP/location signals, account status, uploaded customer photos, fabric photos, catalog/model photos, blouse/saree reference photos, generated previews, selected style, credit usage, timestamps, technical logs, Razorpay order/payment IDs, invoice numbers, GST details, refund/support history, support tickets, emails, messages, complaints, and feature requests.

We use this information to provide AI preview generation, manage accounts, team users, wallets, credits, payments, invoices, login delivery, support, refunds, billing, fraud prevention, abuse detection, unauthorized multi-location detection, service reliability, quality improvement, safety, and legal/accounting operations.

Uploaded customer photos and fabric/catalog images are used for AI preview generation, support, quality review, fraud/misuse prevention, and service operation. We do not sell customer photos or fabric photos as image datasets.

Generated images and uploaded images may be retained temporarily for account history, quality checking, owner/admin dashboard history, troubleshooting, abuse prevention, or legal/accounting needs. Some files may auto-delete after a configured retention period. Payment, invoice, credit ledger, and legal/accounting records may be retained longer where required.

Shops are responsible for obtaining customer consent before uploading customer photos. If a customer does not want their photo used, the shop should not upload it.

2. Terms Of Use

AI Fabric Studio is a paid AI visualization and preview service for authorized fabric shops, tailors, boutiques, ethnicwear shops, showrooms, and related retail users.

The service may support previews such as full shirt, half shirt, kurta, suit, Nehru bandi, saree, or other garment categories depending on the current version.

Users understand and accept that AI previews are approximate visualizations. Final stitched garments may differ from the AI preview because of fabric fall, body fit, measurements, lining, tailoring skill, lighting, camera quality, pose, wrinkles, drape, pattern scale, color tone, and workmanship.

Saree, lehenga, catalog-photo, blouse, pallu, border, dupatta, and drape-based outputs may have additional AI limitations. The service does not replace professional tailoring, measurement, or customer fitting.

Users must provide accurate shop, billing, contact, and account information. Users must keep passwords, PINs, dashboard access, and team accounts secure. Owner, Admin, Team, and Trial access must be used only by authorized users. The account owner is responsible for activity by their team members.

We may modify, pause, restrict, update, or discontinue features, plans, pricing, trials, included credits, models, providers, or workflows where needed for service quality, cost, security, legal, or business reasons.

3. Credits, Payments, Pricing And Invoices

AI Fabric Studio uses credits for image generation. Unless stated otherwise in the app, invoice, or written offer, one successful generated preview consumes one image credit.

Recharge credits are currently priced at Rs.20 per credit unless changed in the app, invoice, or written offer. Free trial credits and included plan credits are promotional/service credits. Credits are not legal currency and cannot be exchanged for cash.

A successful generation means the system has produced an AI preview output. Failed generations caused by server/provider error may be automatically restored or reviewed for credit adjustment.

Paid plans may include a one-time access fee, included credits, GST invoice, and access to the shop dashboard. Plan names, prices, included credits, and benefits may differ by offer.

GST invoices may be generated using billing details provided by the customer. Customers are responsible for providing correct GSTIN, legal name, billing address, state, email, and mobile number. Incorrect billing details may result in incorrect invoice data.

4. Refund And Cancellation Policy

Refunds may be considered in limited cases such as duplicate payment, payment captured but account access or credits not activated, paid recharge credits not credited due to system error, generation failure due to server/provider error where credits were not restored, approved refund request for unused paid credits, or service not activated due to our technical issue.

Refunds are generally not provided for credits already used, free credits, bonus credits, trial credits, included promotional credits, normal AI limitations, poor input photo quality, wrong pose, unclear fabric photo, lighting/shadow issues, unsuitable image uploads, final stitched garment differing from AI preview, customer/shop expectation mismatch after a successful preview was generated, policy violation, misuse, fraud, unauthorized multi-location sharing, or GST/gateway/bank charges where not reversible.

A paid access plan may be non-refundable after activation, except where required by applicable law or where we approve a specific exception.

To request refund/payment support, email support@aisansaar.in with registered mobile number, shop name, city, payment/order ID, invoice number if available, payment date, amount, and clear reason for request.

Refund approval, mode, timeline, and deductions may depend on payment gateway rules, bank timelines, GST/accounting treatment, and the nature of the issue.

5. Acceptable Use Policy

Users must not use AI Fabric Studio for uploading photos without consent, celebrity impersonation, deepfake misuse, false identity creation, adult/sexual/explicit/abusive/hateful/violent/illegal/defamatory/misleading content, photos of minors without proper guardian/shop responsibility, harassment, blackmail, fraud, political manipulation, unlawful commercial use, bypassing login/credit/payment/device/branch/rate-limit/security controls, scraping, reverse engineering, attacking, overloading, disrupting the service, sharing admin/team credentials with unauthorized persons, reselling/sublicensing/white-labeling access without written permission, or misleading customers about guaranteed stitching or exact final garment outcome.

We may remove content, restrict generation, pause credits, block users/devices, suspend accounts, terminate access, withhold refunds, or take other protective action if misuse is suspected.

6. Location License Policy

One paid AI Fabric Studio subscription/license is for one physical shop/location only, unless a written plan says otherwise. The licensed location means the specific shop, branch, showroom, counter, or business location for which the account is activated.

Team accounts are only for staff working for that licensed location. One paid account must not be used across multiple branches, cities, sister shops, franchise shops, partner shops, warehouses, exhibitions, or other counters unless a separate branch license or multi-location plan is approved.

Allowed use includes multiple team members of the same licensed shop, normal use from phone/tablet/laptop for the same shop, owner/admin dashboard checking remotely for the same licensed shop, and temporary support access approved by AI Sansaar.

Multi-branch, chain-store, franchise, exhibition, or regional usage requires a separate branch license or multi-location plan.

We may use account records, invoices, branch details, login patterns, device/session activity, IP/location signals, credit usage, generation history, and support data to detect suspected multi-location sharing.

If unauthorized multi-location use is suspected, we may issue a warning, request clarification, restrict team accounts, require branch upgrade, pause generation, suspend access, or deny refund where misuse is confirmed. For multi-location pricing, contact support@aisansaar.in.

7. Customer Consent And Shop Responsibility

The shop/admin is responsible for informing the customer that their photo will be used for AI preview, getting permission before uploading the customer's photo, not uploading photos of people who have not consented, not using customer photos for unrelated purposes, explaining that the output is only an AI visualization, and not promising exact stitching, exact color, exact scale, exact drape, or exact body fit based only on the AI preview.

AI Fabric Studio provides the tool. The shop remains responsible for its own sales claims, tailoring promises, customer communication, and local legal compliance.

8. AI Output Disclaimer

AI-generated previews can be inaccurate. Possible issues include face/body/pose changes, color drift, fabric pattern scale mismatch, checks/stripes not aligning perfectly, incorrect drape, fold, pallu, blouse, dupatta, or border interpretation, background or lighting changes, outfit style differing from expected tailoring, catalog model influence in catalog-photo mode, and unrealistic fit or garment structure.

AI Fabric Studio may include controls like color lock, fabric guidance, catalog mode, photo readiness checks, or style-specific instructions. These improve reliability but do not guarantee perfection. The preview should be treated as a sales visualization aid, not a final garment proof.

9. Account Suspension And Termination

We may suspend, restrict, or terminate access if payment risk or fraud is suspected, credits are misused, an account is shared outside permitted users/location, illegal or harmful content is uploaded, support staff or systems are abused, false billing/account information is provided, security/pricing/credit/licensing rules are bypassed, or legal, regulatory, platform, or provider requirements require action.

Unused paid credits, refunds, or restoration after suspension will depend on the reason for suspension and our refund policy.

10. Contact, Support And Grievance

For all support, legal, payment, refund, account, invoice, data, abuse, or location-license matters, contact:

Email: support@aisansaar.in

Please include registered mobile number, shop name, city, account role if relevant, payment/order ID if applicable, invoice number if applicable, and a screenshot or short description of the issue.

For urgent payment or account access issues, write URGENT in the subject line. We aim to respond within a reasonable business support window, depending on issue type, payment gateway status, provider status, and operational load.